Transform Your Scouting Council

The onboarding process to Black Pug was painless for our Council. Our volunteers and staff all agree that Black Pug provides a more customer friendly platform than what we had prior. When we need something, Black Pug responds quickly with in-depth steps/screenshots/photos to assist. Black Pug was easy to drive right into and start work. During the on-boarding process, Black Pug recorded our trainings, which have become invaluable in training new hires.

Black Pug customer service is second to none! Support representatives are always helpful and know the answers to questions immediately. Sometimes they even answer questions that you didn’t realize that you had! A personal note, I have adopted management of a customer support organization as a part of my “real world” job and have used Black Pug’s support as an example of how we should strive to deliver world class customer service! Black Pug’s software has helped Suwannee River Area Council accelerate our event operations in ways that we had no idea that it would. It’s made everything from event promotion to our customer experience through event closeout much easier than we ever expected. We could not imagine returning to a world where we weren’t using Black Pug!

I have been working with Black Pug for just shy of 10 years now, and they are wonderful to work with! They respond to questions/requests in a timely manner, and are always extremely helpful! They have worked with us on all sorts of requests, from new reports to helping us work membership and charter renewal into the system! I am extremely confident in the accuracy and security of our data, and have found the system to be extremely reliable. Black Pug continues to come out with new enhancements, making our jobs easier. They are wonderful about looking at suggestions from councils, and implementing changes that are widely beneficial. Steve, Judy, Autumn, and the entire team are a joy to work with, and I will continue to highly recommend them every chance I get!