Transform Your Scouting Council

I cannot say enough good things about Black Pug! We made the switch in 2017 and I've never looked back. The support team is PHENOMENAL! They are quick and knowledgeable, and have helped me numerous times come up with solutions to the craziest registration set-up.

Black Pug customer service is second to none! Support representatives are always helpful and know the answers to questions immediately. Sometimes they even answer questions that you didn’t realize that you had! A personal note, I have adopted management of a customer support organization as a part of my “real world” job and have used Black Pug’s support as an example of how we should strive to deliver world class customer service! Black Pug’s software has helped Suwannee River Area Council accelerate our event operations in ways that we had no idea that it would. It’s made everything from event promotion to our customer experience through event closeout much easier than we ever expected. We could not imagine returning to a world where we weren’t using Black Pug!

I am the controller of a multi-office council with a $10 million budget, who right now uses Black Pug for our camping and event registrations. These reservations then roll forward to our accounting system to book our revenue. More and more we are relying on Black Pug for all our registration needs. Camping uses it extensively. At the beginning of the year, we are converting over and using Black Pug as our POS system. So, we will be relying on Black Pug even more in the coming year. Why are we using Black Pug? Because their systems and software are built with Boy Scouts in mind. They understand our non-profit reporting system and can design their software to meet our requirements. Whenever we have a problem or a question, Steve and his team are right there to help us out. Customer service is superb, timely and helpful! Black Pug has always been responsive to our needs and will customize their software to meet any nuances we may have.