Refund Policy for Council and District Events

• Our Standard Policy: Refunds are not issued for Council and District events. However, requests for refunds may be considered on a case-by-case basis if submitted through the online form.
• Automatic Approval: Refund requests will be automatically approved if the event was cancelled by the Council.

Summer and Winter Camp Refund Policy:

• Automatic Approval: Refund requests for Summer and Winter Camps will be automatically approved if submitted at least 30 days before the camp start date.
• Case-by-Case Consideration: Refund requests submitted within 30 days of the camp start date will be evaluated on a case-by-case basis.

Refund Request Process:

Submission:

• The Unit Coordinator or Camp Staff submits a refund request through the Black Pug system, including the reason for the request. Once submitted, the request is added to the review queue.

Departmental Review:

• A manager from the relevant department reviews the refund request in the Black Pug system. If approved, the request moves to Accounting Review.

Accounting Review:

• The Accounting Department conducts a final review. Approved requests will be issued a refund, while denied requests will not receive a refund.