REFUND POLICY

• GLAS maintains a No Refund Policy for all camp, program, and activity reservation payments with the following exceptions:
• Council Cancellations:  If the Council cancels a camp, program, or activity, units/scouts will be offered the option of a full refund, a credit toward future programs, or to donate the deposit. Credits are valid for up to six (6) months.
• Extenuating Circumstances: If a unit or scout encounters an extenuating circumstance (e.g., medical), a refund may be filed with supporting documentation. Claims will be reviewed on a case-by-case basis by the Director of Finance, and does not guarantee refunds.
• Process:  All refund claims must be submitted to andrea.villalobos@scouting.org. Requests must be submitted prior to the start of the event; refund requests will not be granted after the event has taken place. Approved refunds may take 2-4 weeks to process.

Other refund terms remain in effect:

• Deposits: All deposits are non-refundable
• Cancellations: Payments made toward camp reservations are otherwise non-refundable.
• Changes After Arrival: Once camp, program, or activity has begun, only changes due to program modifications will result in a refund or credit.